Question 1

What Should I Do When Device Connection Limit Is Reached?

Accepted Answer

View logged-in devices; Log in to your AethoVPN account, go to the "Devices" page, and view the current list of bound devices; Remove unnecessary devices; Select devices you no longer use and click "Unbind" to remove them. After removing devices, try logging in again; All above methods are ineffective. If you cannot access the device management page, or if the limit is still displayed after removing devices, please contact customer support and provide your account information to request a device list reset.

Question 2

Does AethoVPN Support Multiple Devices Logged In with One Account Simultaneously?

Accepted Answer

Yes. You can log in and use the same AethoVPN account on multiple devices simultaneously. The number of supported devices depends on your membership level: Standard Membership: 1 mobile device; Pro Membership: 2 desktop devices + 2 mobile devices; Premium Membership: 8 devices (no device type distinction). Note: Tablets are classified as mobile devices.

Question 3

Can I Share My AethoVPN Account with Others?

Accepted Answer

No. Sharing accounts with others or providing account credentials to third parties is strictly prohibited: Account sharing prohibition: Each account is for the account holder's personal use only and must not be shared with others; Monitoring mechanism: We monitor account usage patterns through technical means and detect abnormal situations such as multi-location logins and device connection limit violations; Violation penalties: Once account sharing is detected, services shall be immediately terminated without any refund; Reasonable use: You may use the same account on multiple devices you own within the device connection limits allowed by your membership level.

Question 4

How Can I Check My Membership Usage and Remaining Time?

Accepted Answer

You can check your account information through the following methods: Through the AethoVPN app: Open the AethoVPN app and log in to your account; Tap "My" in the lower right corner to enter the personal page, then tap "My Membership" to view membership type, remaining time, expiration date, and other information; Tap "Devices" in the bottom navigation bar to enter the "Device Management" page, view the connected device list, or unbind unused devices. Through the AethoVPN website: Open the AethoVPN website and log in to your account; Click "Membership" in the left navigation bar to open "Membership info" and view your membership type, remaining time, expiration date, and other information; Click "Devices" in the left navigation bar to view connected devices or unbind devices you no longer use. Usage reminders: The app will send reminder notifications when your membership is about to expire.

Question 5

What Happens After the Free Trial Period Ends?

Accepted Answer

New users receive a 3-day free Pro trial. The following rules apply: Trial period restrictions: The trial is available only to new users. Each user may receive it once. Deleting your account and re-registering does not reset this limit; Trial end: After the trial period ends, if you have not purchased a paid membership and have not obtained Standard Membership, the account will return to non-member status; Paid membership impact: Once you purchase a paid membership, the free trial period will immediately end and cannot be restored; Service transition: The transition from trial period to paid membership is seamless and will not affect normal use; Recommendation: Please fully test server connection speed, stability, and app functionality during the trial period to ensure the service meets your needs.

Question 6

What Behaviors May Result in Standard Membership Revocation?

Accepted Answer

Standard Memberships have specific usage guidelines, and violations may result in revocation: Malicious practices: Using technical means to automatically batch-view advertisements; Obtaining Standard Membership rewards maliciously through multiple accounts; Using virtual devices or emulators to obtain rewards. Violation consequences: Standard Membership privileges shall be immediately revoked; Obtained Standard Membership duration shall be cleared; Serious cases may result in service termination; Legitimate acquisition methods: Obtained through normal viewing of advertisements on mobile devices, participation in official activities, and other lawful means. Fairness principle: To ensure fair rights for all users, we shall continuously monitor and address malicious behavior.

Question 7

How Can I Delete My AethoVPN Account?

Accepted Answer

You may request account deletion at any time, but please note the relevant consequences. Details are as follows: How to apply: You may request account deletion through the in-app account deletion entry in AethoVPN, or contact customer support through the help center on the AethoVPN website or app for assistance; Processing time and scope: We will delete the personal data associated with that account within 7 days after you request account deletion, except for data that must be retained pursuant to legal requirements; Irreversible: Account deletion is irreversible—please consider carefully; Membership time: Unused paid service time will not be refunded; Data retention: Due to legal requirements, payment-related records may need to be retained for up to 7-10 years.

Account Management

What Should I Do When Device Connection Limit Is Reached?

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