Loom upload stuck requires protecting the recording before resetting anything. Identify whether the problem concerns unfinished transmission, desktop recording parts, or server processing, then retry the appropriate workflow and verify the complete video.

Key Takeaways:

Preserve the recorder and its local data before clearing caches or reinstalling.

Desktop recovery instructions do not establish recovery support for extension recordings.

Compare upload paths on the computer that still holds the recording.

Full duration and playback, including the ending, determine recovery.

What does Loom upload stuck actually tell you?

The upload label identifies an unfinished task, not a complete explanation. A recording may still be sending parts, a desktop app may have stopped with local parts remaining, or Loom may be processing bytes that already arrived. Treat those as different branches, especially after a crash or a disconnected network.

Record which recorder you used: Windows desktop, Mac desktop, Chrome extension, or mobile. This guide's alternative desktop route comparison applies to a supported computer holding the recording. A VPN connection on a separate laptop cannot transmit another device's local parts.

Start with the broader application troubleshooting sequence if the computer has multiple failures. For this recording, note the video identifier, intended duration, recorder version, displayed status, and the point where progress stopped. Keep private recording links out of public posts.

Why is my Loom recording not uploading?

Observable situation	First task	What does not prove recovery
Extension recording tab still shows uploading	Preserve the tab and original browser context	Opening another recording tab
Desktop upload fails and local parts remain	Preserve those parts and use desktop recovery guidance	Finding an empty video page
Video is labeled processing	Allow processing and identify recorder-specific recovery options	A successful connection to the homepage
Account access or service incident is reported	Resolve the indicated service/account branch	Reinstalling the recorder
Video plays but ends early	Compare duration and the missing segment	Playback of only the opening seconds

The table separates evidence from assumptions. Do not report that Loom has received the complete recording unless you have checked the result, even when the interface has changed to a reassuring label.

Step 1: Keep the recording environment intact

Leave the original recording tab open while an extension upload is still pending. Avoid clearing site data, removing the extension, switching profiles, or signing out as your first response. Those changes may remove access to the original context without fixing the transport problem.

For a desktop failure, check whether recording parts remain in Loom's documented temporary folder. On Windows, the official recovery article gives %userprofile%\Videos\Loom\Temporary\; on Mac, it gives the user's Movies/Loom/Temporary folder. Match the folder to the relevant video identifier rather than guessing from the newest timestamp alone.［1］

If the parts exist, preserve a separate copy before investigating app changes. Do not rename, concatenate, delete, or overwrite the original parts to make an ordinary video file. Finding them is evidence that some recording data remains, not proof of a complete or directly playable recording.

Avoid exposing private recording material

Screen recordings can contain client information, account pages, or personal conversations. Store your backup privately and share it only through an appropriate support process when necessary. A publicly accessible recovery archive is not required for this diagnosis.

Note whether the folder was found and whether it contained files, without publishing the full private path. If no parts are available, stop promising local recovery. A route change can send available data; it cannot reconstruct bytes that no longer exist.

Step 2: Separate transmission from processing

Observe the original application's upload indicator and the video page. Write down the exact label and whether progress is changing. “Processing” can coexist with unfinished transmission, so it should not be interpreted as conclusive proof that every local part was uploaded.

Loom's processing guidance advises waiting at least 30 minutes while keeping the tab open before moving to its recorder-specific troubleshooting. It also limits its recovery page to owned videos created with the desktop app; the documented extension and mobile branches do not offer the same recovery method.［2］

Follow those boundaries rather than trying a desktop recovery page for every recorder. A long video can take longer than a short one, but duration alone does not prove the service is working. Keep your original duration estimate available for the final comparison.

For browser-level upload constraints, consult the distinction between selecting a file and submitting it. Return to Loom's own upload/recovery workflow afterward; this is not a guide to changing encoding parameters or creating a replacement recording.

Step 3: Check account conditions and the service branch

Confirm that you are inspecting the video in its originating account and that the recorder remains authorized. If an explicit account or recording restriction appears, address it through the proper account workflow. Changing a connection does not establish permission to access another person's video.

Check Loom's official status page for an incident relevant to recording, upload, or processing. Note the incident time and affected component if one is present. The status page is a place to check the current situation, not evidence that an earlier private recording failed for the same reason.［4］

The official recording-error guidance can help match the symptom to a recorder problem. Use only the advice appropriate to your environment, and preserve the pending recording before changing extensions or application settings. A recording problem and a file-upload problem may require different actions.［3］

Keep organization security controls intact

On a managed device, give IT the recorder, error, and time of failure. Use Windows proxy settings as a configuration reference, not an instruction to remove required organization settings. Do not disable TLS checks, authentication, or endpoint protection.

If the only evidence is an account error or a known processing incident, stop changing networks. Preserve the recording until the service or support process can handle it. Repeatedly starting new recordings does not recover the existing one and can obscure which attempt matters.

Step 4: Retry the existing recording on a usable path

For a desktop recording with preserved local parts, follow Loom's documented quit-and-reopen recovery sequence, then allow the app time to attempt the upload. Use the same account and video identifier so that a newly recorded test is not confused with the failed recording.［1］

For a Chrome extension upload, preserve the original browser profile and pending tab. Do not apply the desktop temporary-folder sequence to the extension. If the tab can continue transmission, observe that same attempt; if its data is gone, seek support instead of claiming a route will restore it.

When the evidence is specifically repeated transfer interruption, compare your current connection with another permitted network. Keep the recorder, recording, account, and observation window unchanged. Record progress or error changes without inventing a throughput number.

Compare the recorder's connection without altering its data

AethoVPN can supply an additional transport path from the supported computer that still holds the Loom recording. Install from the official Windows package, or use the website's Mac configuration guide with Pro or Premium, choose a suitable current location, and enable global mode. Let the existing uploader or the documented desktop recovery attempt send its original parts, and check the resulting video rather than creating a substitute recording.

The comparison cannot rebuild missing parts, authorize another account, or repair Loom's server processing. Disconnect if the upload worsens or the service rejects the route; if you need to begin this trial as a new user, create an account to try the three-day Pro trial, available once per user.

Use the same application's connection result as your evidence. Successful browsing elsewhere is not the result you need. A better route is only relevant when the recording makes progress or can be verified complete afterward.

Step 5: Check complete playback and escalate safely

Open the original video after upload or recovery. Compare its displayed duration with the expected recording length, and play the beginning, a middle section, and the ending. Check the audio and the expected screen or camera content at those points.

A video that opens but stops before the original ending is a partial result. Record which segment is missing rather than calling the entire video recovered. Equally, a new recording of the same presentation is a replacement, not recovery of the original local parts.

If the desktop auto-recovery attempt fails while local parts remain, Loom describes collecting them for support-assisted recovery. Preserve the original files, submit the relevant video identifier, and use access-controlled sharing appropriate to the recording's sensitivity. Do not post the archive in a public troubleshooting thread.［1］

Recognize the network stopping point

Once transmission has finished but processing or playback remains defective, further route switching may not address the failure. Give support your recorder type, app version, video identifier, expected duration, exact status, and whether local parts remain. Include the results of permitted connection comparisons without asserting a guaranteed cause.

If the parts are absent or the recorder has no documented recovery method, state that limitation plainly. Keep any existing partial video until support has advised you; do not delete it to “reset” an otherwise unique recovery reference.

Summary

Preserve the original tab or desktop recording parts before resets.
Distinguish transmission, recorder recovery, and server processing.
Compare paths only on the device holding the data and only for transfer failures.
Verify the entire duration and ending; send remaining parts through a private support route if needed.

FAQ

Should I clear the browser cache when a Loom upload stalls?

Do not begin by clearing the original browser context. Preserve the pending tab and recording data first, because cache or site-data cleanup can remove information needed to continue or diagnose that recording.

Where can desktop recording parts remain?

Loom documents a Temporary folder under the user's Videos/Loom location on Windows and Movies/Loom location on Mac. Check the folder associated with the affected video and preserve its contents before changes.

Does desktop recovery also cover Chrome extension recordings?

The documented desktop recovery page applies to owned desktop recordings. Loom's processing guidance does not offer that same method for Chrome extension or mobile recordings, so preserve their original contexts and follow the matching support branch.

Why might Loom video processing stuck still involve uploading?

Processing status does not prove every part arrived, particularly after a connection drop or recorder crash. Check the original uploader's state and follow Loom's recorder-specific guidance before treating it as purely server-side work.

Can another computer upload the recording for me?

Changing another computer's network does not send the first computer's remaining local parts. Use the device that holds the recording, or follow Loom's support-assisted procedure for preserved desktop parts.

What proves that my original recording is recovered?

The original video should have its expected duration and play the beginning, middle, and ending with the intended audio and image content. A shorter playable result or a fresh recording does not establish complete recovery.

When should I stop comparing network connections?

Stop when the failure concerns missing local data, account rights, a documented service incident, or processing after transmission. Preserve remaining parts and the video reference, and give Loom support the exact failed stage.

Sources

How to Recover Stuck Desktop App Recordings by Using Auto Recovery — https://support.atlassian.com/loom/kb/how-to-recover-stuck-desktop-app-recordings-by-using-auto-recovery/
Troubleshoot a video stuck in processing — https://support.atlassian.com/loom/kb/troubleshoot-a-video-stuck-in-processing/
Quickly fix common recording errors — https://support.atlassian.com/loom/kb/quickly-fix-common-recording-errors
Loom Status — https://www.loomstatus.com/

Sources checked 7 October 2026.

Loom Upload Stuck: Protect and Recover Your Recording