Riverside upload stuck should be investigated on the participant's device that holds the unfinished track. Preserve its recording data, return to the correct upload workflow, and confirm each missing track's full duration rather than relying on the mixed recording.

Key Takeaways:

Keep the original device, browser, and browser profile available.

Do not uninstall, clear recording data, update, or sign out while an upload is unfinished.

Test an existing VPN by disconnecting it first, where your network policy allows.

The host's connection cannot upload a guest's remaining local track.

What should you identify when Riverside upload stuck appears?

Identify the affected participant and the missing audio or video track before changing anything. Riverside explains that participant files normally upload automatically, but incomplete or stuck uploads can require a return to the recording device. Upload time depends on the recording length and participant bandwidth.［2］

Write down the participant, recording session, track type, expected duration, recording device, browser or app, and displayed upload progress. Keep session links private. A host observing an incomplete track may need to ask its owner to perform the steps; that does not require sharing login credentials.

Use the broader device diagnosis sequence when the whole computer cannot connect. This guide focuses on preserving and finishing a particular Riverside recording, not on fixing microphones, changing encoding parameters, or recording a replacement conversation.

Separate the available recording from the missing track

Observation	What to check first	What is not enough
One participant's track is incomplete	That participant's original recording context	Host reconnecting successfully
The upload page shows no matching data	Correct device, browser, and profile	A different browser signing into the studio
Progress stalls with a VPN active	A permitted direct-connection comparison	Assuming every VPN will improve it
Track upload finishes but processing fails	Service-side processing/support branch	Repeatedly changing exit locations
A mixed recording plays	Individual track availability and duration	The mixed recording's duration alone

Treat a mixed recording, a partial track, and a full individual track as different results. A playable mix may still lack the source needed for editing.

Step 1: Preserve the participant's recording data

Ask the participant to keep the original recording device available. For a browser recording, preserve the same browser profile and site data. Do not start with an incognito window, another profile, a different browser, or a new computer: those changes can remove access to the local recording context.

For an app recording, keep the app installed and its account context intact. Riverside's warning specifically says not to uninstall, delete, update, or log out of the app before the upload finishes, because those actions can delete recording data. Preserve that warning even if another general troubleshooting list recommends reinstalling software.［1］

Avoid running cleanup utilities while the recording is incomplete. Do not remove browser storage to free space, and do not reset the computer to restore its network. If local storage is a concern, preserve the environment and ask support for a safe course before deleting anything.

Keep a private inventory of the missing material

Record whether the missing object is audio, video, or both, and whether the recording page reports a partial result. The host can record the expected conversation length and which participants were present, while each participant records their own upload state.

Do not send studio credentials or invite links to strangers offering recovery. Use a session label in private notes instead of exposing an identifier publicly. The point is to keep the host's missing-track report and the participant's local upload tied to the same recording.

Step 2: Return to the matching upload workflow

For a recording made in a computer browser, open Riverside's official upload page from the same computer, browser, and browser profile used for recording. The official stuck-upload instructions make this identity match explicit. Keep that upload page available while you check whether progress resumes.［1］［2］

If upload does not begin, the browser branch advises closing other Riverside tabs and reopening only the upload page. It also offers returning to a studio after closing the upload page. Follow those documented browser actions in sequence; do not generalize them into clearing storage or discarding the profile.［1］

For a Mac app recording, use the app's upload workflow and Upload Status display. Browser instructions are not evidence that the browser can read the app's pending track. Riverside also states that mobile uploads require the app to remain open; changing a desktop connection will not upload the phone's local track.［1］［2］

If Riverside track not uploading appears on the host's screen

Ask which participant owns that track. The owner should check the original recording context and report whether the upload page or app shows progress. Changing only the host's network affects the host's traffic, not the guest's local data.

If no matching data appears, verify the original device and profile before declaring the track lost. If the device was cleared or the app removed, describe that history accurately to support. Do not promise that a different network will recreate missing files.

Step 3: Check the failure stage before testing routes

Observe one identified track for a defined window, recording the starting and ending progress or exact error. Let that upload run without simultaneously switching profiles, modifying studio settings, and restarting the device.

When progress changes, allow the existing transfer to continue. A long recording can take time, and an incomplete status is not necessarily a permanent failure. Do not estimate the remaining time from a made-up transfer rate or claim that an unchanging counter proves a specific provider blocked Riverside.

Separate account access, service incidents, local data availability, and actual transport. An explicit permission error needs an account or studio check. A missing original context needs data investigation. A complete upload followed by a processing error belongs to a different support branch.

For general browser constraints, check the prerequisites for browser uploads. On a managed Windows device, have IT inspect the applicable proxy configuration. Preserve certificate validation, authentication, and organization security controls.

Step 4: Compare paths on the device holding the track

Begin by checking whether a VPN is already active. Riverside includes turning off VPNs among its browser upload troubleshooting actions. Where permitted, disconnect the existing VPN and reopen the official upload page in the same browser profile, then observe the same pending track.［1］

If direct upload resumes, let it finish on that connection. There is no need to buy or add another VPN to replace a route that is now working. Record the result as an improvement associated with that comparison, without asserting that it proves every VPN is unsuitable.

The vendor's broader troubleshooting list also mentions blockers and firewalls. Do not turn off organization protection or bypass TLS verification to finish the recording. Ask IT for approved access instead; a failed restricted route does not authorize removing the restriction.

When can an additional route comparison help?

Consider another permitted network only if the original track and context are present, the service/account branch does not explain the error, and direct transmission still fails. Keep the same track, participant, browser profile or app, and observation window. Riverside's app guidance includes trying another network, but the test must remain on the originating device.［1］

AethoVPN is an optional path comparison for that participant's supported computer when an authorized public upload remains interrupted. On Windows, use the official installer; on Mac, obtain configuration through the website's setup guide with Pro or Premium. Select a suitable available location, enable global mode, and return to the same track's upload workflow; ask the host to confirm arrival after it finishes.

This does not recover deleted browser data, transmit a guest's track from the host's laptop, or repair server encoding. Disconnect if progress worsens or Riverside rejects the route. If you need an account for this comparison, start the three-day Pro trial, offered once per new user; keep the existing direct route if it already works.

Use the pending track's actual connection result to judge the trial. A browser loading the marketing site or a new exit IP is not proof that the remaining recording reached the studio.

Step 5: Verify Riverside recording recovery before editing

Check that the pending upload reaches completion on the originating device, then have the host inspect the relevant recording. Confirm that the specific participant's expected track is available. Do this separately for each missing audio or video track rather than checking only the mixed output.

Compare the track's duration with the known recording interval. Play the beginning, a middle section, and the end, checking that the intended voice or image content exists. If a participant joined late, compare against their expected interval rather than requiring their track to equal the host's entire session.

A playable partial track is not full recovery. Preserve its original context and record the missing segment; a mix does not prove the individual track is complete.

Stop when the remaining problem is no longer transport

If the upload completes but a full track is unavailable or processing fails, collect the evidence for Riverside support rather than switching locations repeatedly. Provide the participant, recorder type, version, expected duration, exact status, and the route comparison. Redact credentials and private recording links from public diagnostics.

If no matching local data is found, explain which device and profile were checked and whether any cleanup occurred. Seek support before updating or reinstalling an app still holding data. A clear account of a partial result is more useful than a claim that the session is fully recovered.

Summary

Preserve the affected participant's original recording context.
Return to its matching upload page or app workflow.
Test an existing VPN by disconnecting first; change routes only for a demonstrated transfer branch.
Verify individual tracks, expected intervals, and endings before treating recovery as complete.

FAQ

Can I finish a guest's upload from the host computer?

The host cannot transmit another participant's remaining local track merely by changing connections. Ask that participant to return to their original recording device and matching browser profile or app.

Can I use a different browser profile for recovery?

Use the profile that made the recording, because the official browser workflow depends on its original context. A new profile may authenticate successfully while having no access to the pending local recording.

Should I clear storage or reinstall the Riverside app?

Do not clear recording data or reinstall while an upload remains incomplete. Riverside warns against deleting, updating, or logging out of the app before completion; preserve the data and ask support if the next safe action is unclear.

What should I do if upload stalls with a VPN active?

Where your network policy permits, disconnect it first and observe the same track on the direct connection. If progress resumes, keep that working path rather than assuming a different VPN is necessary.

Does a playable mixed recording prove all tracks arrived?

A playable mix does not establish that every individual source track is complete. Check the affected participant's audio and video separately, including the expected duration and ending.

Why is a guest's track shorter than the full session?

A guest who joined later may have a shorter expected interval. Compare the track against that participant's actual recording period; do not confuse a legitimate late start with an upload-truncated ending.

When should I contact Riverside support?

Contact support when the original context has no matching data, the same upload fails across permitted paths, or processing remains defective after upload. Preserve the device and provide the exact failed stage and track interval.

Sources

My track is stuck uploading — https://support.riverside.com/hc/en-us/articles/19135749320093-My-track-is-stuck-uploading
Track file uploading: Overview — https://support.riverside.com/hc/en-us/articles/5456549636253-Track-file-uploading-Overview

Sources checked 7 October 2026.

Riverside Upload Stuck: Recover Recording Tracks