Question 1

What Personal Information Does AethoVPN Collect?

Accepted Answer

According to our Privacy Policy, AethoVPN only collects the following necessary information: Account information: Only your email address is required as registration and login credentials, using email verification code method for identity authentication, without requiring username or password setup; Payment information: Payment processing is handled by third-party service provider Stripe. We do not directly store your complete credit card information, but may retain the last four digits of payment method, transaction records, and invoice information; Technical data: Account-level cumulative traffic statistics (for service optimization only, not usage limiting), number of simultaneously connected devices, server performance monitoring data, app crash reports and error diagnostic information (all anonymized data); Customer support records: Communication records with you through the help center on the AethoVPN website or app, used to provide ongoing support services.

Question 2

Will My Data Be Shared with Third Parties?

Accepted Answer

AethoVPN strictly limits third-party data sharing: Sharing principle: We only share the minimum amount of data with third parties when necessary. Providers that process or access personal data are required to enter into data processing agreements and comply with strict privacy standards; Third-party services: Third-party services we use include Stripe (payment processing), Google Analytics and Firebase (website and app analytics, anonymized data), Zoho (email services), app performance monitoring tools (error monitoring), Cloudflare (network and security services), Google AdMob and Meta Ads (advertising services); Data protection: Except as required by applicable law or with your explicit authorization, AethoVPN shall not share your personal data with any third party. Data shared with third parties is transmitted via secure encrypted methods; VPN activity data: We do not share any user's VPN usage activity data or personally identifiable information.

Question 3

Will My Data Be Transferred to Other Countries?

Accepted Answer

AethoVPN operates globally, and your personal data may be transferred to servers outside your country/region: Transfer safeguards: All cross-border data transfers utilize encrypted protocols, and we regularly evaluate the security environment of data transfer destinations; Minimization principle: Only necessary data is transferred, with strict control of transfer scope; Compliance monitoring: Ensures all data transfers comply with relevant privacy law requirements; User rights: You have the right to know which countries or regions your data is transferred to. If you have questions, please contact customer support.

Question 4

Can I Delete My Personal Data?

Accepted Answer

You have multiple rights regarding your personal data: Right to deletion: You have the right to request that we delete your personal data. When you proactively request account deletion, we will delete the personal data associated with that account within 7 days, except for data that must be retained pursuant to legal requirements; Right to access: You have the right to know what personal information we have collected about you and how we use that information; Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data; Right to data portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format; Exercise of rights: To exercise any of the above rights, please contact us through the help center on the AethoVPN website or app. We will typically respond within 30 days (specific timeframes may vary depending on legal requirements in your region; please refer to Article 8.9 of the Privacy Policy for details).

Question 5

How Long Will My Data Be Retained?

Accepted Answer

AethoVPN retains user data according to the minimization principle: Personal account data: Your registration information (such as your email address) shall be retained until you proactively request account deletion or service termination; Customer support records: Communication records may continue to be retained for a reasonable period after you request account deletion or following service termination, as necessary for customer support, dispute resolution, compliance audits, or legal obligations; Technical data: Data such as server load and error logs are periodically cleaned, retaining only necessary historical data to optimize services; Payment records: Due to legal requirements, payment-related records may need to be retained for up to 7-10 years; Website visit logs: Website visit logs are typically retained for no more than 30 days before being periodically cleaned.

Question 6

What Happens If a Data Breach Occurs?

Accepted Answer

AethoVPN has established a comprehensive data breach response process: Preventive measures: We continuously monitor system security, employing advanced intrusion detection and protection measures, firewalls, encrypted storage, and other multiple security measures; Rapid response: If a data breach occurs, we shall notify relevant regulatory authorities within the timeframe required by applicable law—for example, within 72 hours where the GDPR requires it. If the breach may pose a high risk to your rights, we shall notify you promptly via email, in-app notifications, and other means; Detailed explanation: We shall provide detailed explanations of the affected data types, possible consequences, and remedial measures we have taken, and provide specific protection recommendations for affected users; Continuous improvement: We shall record detailed information about all data breach incidents and continuously improve our security protection capabilities.

Question 7

Is Using AethoVPN Secure?

Accepted Answer

AethoVPN employs multiple security measures to ensure service security: Encryption technology: All data transmissions utilize advanced encryption technology to ensure your network traffic security; Server security: User data is stored in encrypted form on secure servers, with deployment of firewalls, intrusion detection systems, and other network security facilities; Access control: Only authorized personnel may access user data when necessary, implementing the principle of least privilege, recording and reviewing access to user data; Regular updates: Systems and software are kept up to date, patching security vulnerabilities. Employees receive regular training in data protection and privacy security.

Question 8

Does the AethoVPN Website Use Cookies?

Accepted Answer

Yes, our website uses cookies to enhance user experience: Necessary cookies: Used for basic website functions such as maintaining login status and security verification. These cookies are essential for normal website operation; Analytics cookies: Uses Google Analytics to track website traffic and performance, collecting anonymized visit data that does not include personally identifiable information; Marketing cookies: Used to identify visitors referred through partners to pay commissions to referrers; Functional cookies: Remember your preference settings, such as default language selection; Cookie management: You can manage or disable cookies through browser settings, but disabling certain cookies may affect some website functions.

Question 9

How Will My Data Be Handled If the Company Is Acquired or Restructured?

Accepted Answer

If business transfer occurs, we shall fully protect your rights: Advance notice: We shall notify you at least 30 days in advance via email, in-app notifications, and other means; Privacy commitment: The recipient must commit to continuing compliance with all terms of this Privacy Policy; User choice: You have the right to delete your account and personal data before the transfer is completed; Data protection: Encryption and other security measures shall be employed during the transfer process to protect your data; User rights: If you do not agree with the business transfer, you may request deletion of personal data or service termination within the notification period.

Question 10

Will Websites Detect That I'm Using AethoVPN?

Accepted Answer

Website VPN detection is a common phenomenon. Our countermeasures are as follows: Detection principles: Websites identify VPN server IPs through IP address databases; Detect abnormal patterns of large numbers of users from the same IP; Analyze network latency and routing characteristics. Common impacts: Some streaming platforms may refuse access; Banks and payment websites may require additional verification; Some websites may display CAPTCHAs. AethoVPN's optimizations: Regularly update server IP address pools; Provide multiple server node options; Optimize network protocols to reduce detection features. User recommendations: If detected, you can try switching to different server nodes; Consider temporarily disconnecting the VPN when accessing sensitive websites; Comply with service terms and usage policies of various websites.

Question 11

How to File a Complaint About AethoVPN's Privacy Practices?

Accepted Answer

If you have complaints about our privacy practices, you can take the following steps: Contact us first: Contact us through the help center on the AethoVPN website or app. We will typically investigate and respond within 30 days (specific timeframes may vary depending on legal requirements in your region; please refer to Article 8.9 of the Privacy Policy for details). Regulatory authority complaints: EU residents: May file complaints with the data protection authority in your country; California residents: May file complaints with the California Attorney General's Office; Other regions: May file complaints with local relevant regulatory authorities. Provide detailed description of issues: When filing a complaint, please provide specific problem descriptions and relevant evidence for better handling.

Privacy and Security

What Personal Information Does AethoVPN Collect?

Still need help?