How Long Will My Data Be Retained?

AethoVPN retains user data according to the minimization principle:

• Personal account data: Your registration information (such as your email address) shall be retained until you proactively request account deletion or service termination;
• Customer support records: Communication records may continue to be retained for a reasonable period after you request account deletion or following service termination, as necessary for customer support, dispute resolution, compliance audits, or legal obligations;
• Technical data: Data such as server load and error logs are periodically cleaned, retaining only necessary historical data to optimize services;
• Payment records: Due to legal requirements, payment-related records may need to be retained for up to 7-10 years;
• Website visit logs: Website visit logs are typically retained for no more than 30 days before being periodically cleaned.