Question 1

Does AethoVPN Offer a Free Trial?

Accepted Answer

Yes. New users receive a 3-day free Pro trial. We recommend testing server connection speed, stability, and core app features during the trial to confirm that the service meets your needs.

Important note: The trial is available only to new users. Each user may receive it once. Deleting your account and re-registering does not reset this limit.

Question 2

What Rewards Are There for Referring Friends?

Accepted Answer

We have a referral reward program: Referral rewards: When a referred user completes registration and makes their first Pro Membership purchase, the referrer receives a certain duration of membership service; When a referred user completes registration and makes their first Premium Membership purchase, the referrer receives a certain duration of membership service. Reward benefits: Referral rewards provide the corresponding membership services; Validity period calculation: The complimentary membership duration is calculated in calendar months, starting from the moment the referred user's first paid membership becomes active, irrespective of any subsequent upgrades or downgrades. Usage priority: Referral rewards are managed according to membership priority rules (see Membership Terms of Service); Specific rules: For detailed referral rules and reward standards, please refer to the invite friends page within the app.

Question 3

Can Minors Use AethoVPN?

Accepted Answer

No. AethoVPN services are only provided to adult users: Age restriction: Users must have reached the age of majority in their jurisdiction of residence/service use location (typically 18 years old) to register and use the services; Guardian responsibility: If an account user is discovered to be a minor, we shall immediately terminate services; No refunds: For service terminations caused by minor use, no refund services are provided; Legal compliance: This restriction is to ensure services comply with relevant legal and regulatory requirements; Recommendation: If minors need to use VPN services, they should use other appropriate services under the guidance and supervision of guardians.

Question 4

What Responsibilities Do I Bear When Using AethoVPN?

Accepted Answer

As a user, you need to bear the following responsibilities: Account security responsibilities: Properly safeguard your login email to prevent account information leakage; Avoid sharing account information or sensitive data with others; Promptly contact us through the help center on the AethoVPN website or app when abnormal account activity is discovered. Content transmission responsibilities: Ensure all content transmitted through VPN is lawful; Comply with target website service terms; Bear all legal liability arising from content transmission. Usage compliance responsibilities: Comply with local laws, regulations, and network usage policies; Shall not use services for illegal activities; Bear all legal consequences arising from illegal use.

Question 5

When Should I Contact Customer Support?

Accepted Answer

It is recommended to contact us through the help center on the AethoVPN website or app in the following situations: Account issues: Unable to log in, account locked, device management issues, etc.; Payment issues: Payment failure, order abnormalities, refund inquiries, etc.; Connection issues: Technical issues that remain unresolved after trying solutions in the FAQ; Service suggestions: Suggestions and feedback on product features; Complaints and reports: Service quality issues or other situations requiring complaints.

Question 6

What Languages Does Customer Support Support?

Accepted Answer

We currently primarily provide customer support in the following languages: Chinese: Simplified Chinese and Traditional Chinese; English: Standard English customer support; Service hours: Customer support system receives inquiries 24 hours a day, with priority processing on business days; Technical support: Complex technical issues are handled by dedicated technical teams.

Question 7

How to Contact AethoVPN Customer Support?

Accepted Answer

We provide convenient customer support contact methods: Help Center: Log in to the AethoVPN website or app, find the "Help Center", and contact customer support through the feedback system. Customer support is available in Simplified Chinese, Traditional Chinese, and English; Self-service FAQ: Check this FAQ document—most issues can find solutions here; Response time: Submitted feedback typically receives a response within 24 hours; complex technical issues may require two business days.

Question 8

Will AethoVPN's Terms of Service Change?

Accepted Answer

We reserve the right to update the Terms of Service. Specific situations are as follows: Right to modify: AethoVPN reserves the right to modify or update the Terms of Service at any time within the scope permitted by law; Notification methods: Material changes: Users shall be notified in advance via email, in-app notifications, website announcements, and other means; General changes: New version terms will be published through the official website. Effective date: Revised Terms shall take effect from the date of publication; User obligations: You have an obligation to regularly review the terms to understand current policies; Continued use deemed as consent: Continued use of services after changes take effect is deemed as consent to the revised terms; Recommendation: Please regularly follow our official notifications and terms updates.

Question 9

How to Get the Latest News and Updates from AethoVPN?

Accepted Answer

We publish important information through multiple channels: In-app notifications: Important service updates and maintenance notifications will be displayed directly in the app; New features and optimizations will be pushed through app notifications. Email notifications: For material changes to terms, AethoVPN shall notify users in advance via email, in-app notifications, website announcements, and other means (see Article 4.3 of the Terms of Service). Official website: Latest service terms, Privacy Policy, and other document updates; Service status and maintenance announcements. Notification content: Terms of Service modifications (see Article 4 of the Terms of Service); Privacy Policy changes (see Article 17 of the Privacy Policy); System maintenance and service interruption notifications; New feature releases and optimization updates. Recommendation: Please ensure your registered email address is valid and regularly check in-app notifications.

Question 10

How Often Does AethoVPN Update the App?

Accepted Answer

We regularly update the app to provide better services: Update frequency: Typically releases one update per month, with urgent fixes released as needed; Update content: Includes new features, performance optimizations, security fixes, server node updates, etc.; Update notifications: The app will prompt when new versions are available. Automatic updates: iOS: Can enable automatic updates in the App Store; Android: Requires manual download of the new version APK file for updates; Windows/macOS: The app will prompt to download new versions. Version support: We only guarantee technical support for the latest version and recent versions—please update promptly.

Question 11

How Should Disputes with AethoVPN Be Resolved?

Accepted Answer

We have established clear dispute resolution mechanisms: Negotiated settlement: Disputes shall first be resolved through friendly consultation; Appeal channels: If services are restricted, suspended, or terminated, you may appeal through the help center on the AethoVPN website or app within 30 days after the decision takes effect; Response time: We shall respond within 7 business days of receiving the appeal; Applicable law: Except where mandatory laws of your jurisdiction apply, disputes shall be governed by and construed in accordance with the laws of the British Virgin Islands; Court jurisdiction: If consultation fails, and unless mandatory law applies otherwise, disputes shall be submitted to courts with exclusive jurisdiction in the British Virgin Islands; Final interpretation rights: To the extent permitted by law, AethoVPN reserves the final right to interpret the Terms of Service and any appendices, subject to mandatory legal requirements.

Other Questions

Does AethoVPN Offer a Free Trial?

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