When Should I Contact Customer Support?

It is recommended to contact us through the help center on the AethoVPN website or app in the following situations:

• Account issues: Unable to log in, account locked, device management issues, etc.;
• Payment issues: Payment failure, order abnormalities, refund inquiries, etc.;
• Connection issues: Technical issues that remain unresolved after trying solutions in the FAQ;
• Service suggestions: Suggestions and feedback on product features;
• Complaints and reports: Service quality issues or other situations requiring complaints.