How Should Disputes with AethoVPN Be Resolved?

We have established clear dispute resolution mechanisms:

• Negotiated settlement: Disputes shall first be resolved through friendly consultation;
• Appeal channels: If services are restricted, suspended, or terminated, you may appeal through the help center on the AethoVPN website or app within 30 days after the decision takes effect;
• Response time: We shall respond within 7 business days of receiving the appeal;
• Applicable law: Except where mandatory laws of your jurisdiction apply, disputes shall be governed by and construed in accordance with the laws of the British Virgin Islands;
• Court jurisdiction: If consultation fails, and unless mandatory law applies otherwise, disputes shall be submitted to courts with exclusive jurisdiction in the British Virgin Islands;
• Final interpretation rights: To the extent permitted by law, AethoVPN reserves the final right to interpret the Terms of Service and any appendices, subject to mandatory legal requirements.