What Should I Do If Payment Fails?

AethoVPN processes all payments through the Stripe secure payment platform, and we do not store your card information. If you encounter payment failure, you can try the following solutions:

• Check network connection: Ensure network connection is stable and avoid interruption during payment;
• Verify card information: Check that entered card number, expiration date, CVV code, and other information are correct;
• Check card status: Confirm the card has not expired or been canceled, and that balance or credit limit is sufficient;
• Change payment method: Try using another card or payment method (such as WeChat Pay, Alipay);
• Contact bank: Confirm whether international or overseas payment features have been enabled;
• Retry later: If it's a temporary payment platform failure, wait a while and try again;
• Contact customer support: If the issue persists, please contact customer support through the help center on the AethoVPN website or app for assistance.