How Can I Cancel Auto-Renewal Service?
Only users who purchased subscriptions and enabled auto-renewal can cancel auto-renewal service. Users who purchased through WeChat Pay or Alipay do not need this operation, as these payment methods do not support auto-renewal.
Specific methods to cancel auto-renewal service in AethoVPN:
Cancel through AethoVPN App:
- Open the AethoVPN app and log in to your account;
- Tap "My" in the lower right corner to enter the personal page;
- Find "Membership Center" and tap to enter;
- On the membership page, find the "Manage Membership" page entrance;
- Tap "Cancel Subscription" and confirm the operation following the prompts.
Cancel through AethoVPN website:
- Open the AethoVPN website and log in to your account;
- Click "Membership" in the left navigation bar;
- Find the "Membership Management" page entrance and enter the management page;
- Find the "Cancel Auto-Renewal" or "Cancel Subscription" option and complete the cancellation operation following the page instructions.
Important notes:
- After canceling auto-renewal service, membership benefits remain available until the end of the current term;
- If the above methods are ineffective, you can contact customer support through the help center on the AethoVPN website or app.