What Should I Do If I Cannot Tap "Allow" on the Android VPN Request?

If you cannot tap "Allow" or otherwise confirm the Android VPN connection request for AethoVPN, try the following solutions:

• Check system settings permissions:
  • Go to "Settings" > "Apps" > "Special App Access" > "VPN Service";
  • Ensure the AethoVPN app is authorized to use VPN services;
  • If not authorized, tap the AethoVPN app and enable "VPN Permission".
• Check security settings:
  • In "Settings" > "Security & Privacy", check if there are any VPN restriction settings;
  • Ensure no security policies are enabled that block VPN connections.
• Reinstall the app:
  • Uninstall the current AethoVPN app;
  • Re-download the latest version of the APK file from the official website and install it;
  • Try authorizing VPN permissions again.
• Clear system VPN cache:
  • Go to "Settings" > "Network & Internet" > "VPN";
  • Delete any residual VPN configuration files;
  • Restart the device and try setting it up again.
• Check device management policies:
  • If this is a corporate device or a device with device management, management policies may restrict VPN use;
  • Contact your system administrator or check device management settings.
• Contact customer support:
  • If the above methods do not resolve the issue, please contact customer support through the help center on the AethoVPN website or app, providing your device model and Android version information for more specific help.