Question 1

How to Choose the Most Suitable Server Node?

Accepted Answer

Selecting the right server node can provide the best user experience: Distance priority: Prioritize servers geographically closer to you, which usually have lower latency and faster speeds; Purpose-oriented: Daily browsing: Select servers with lower load and stable speeds; Streaming: Select specially optimized server nodes; Gaming: Select low-latency servers and avoid peak hours; Server status: The AethoVPN app displays server load status—green indicates good, recommended for priority selection; Automatic selection: The AethoVPN app provides intelligent recommendations that automatically suggest optimal nodes based on your network conditions; Test and switch: If the current server speed is unsatisfactory, you can try switching to other servers.

Question 2

What Is Global Mode?

Accepted Answer

Global mode is a working mode of AethoVPN. When this mode is enabled, all of the user's network traffic will be encrypted and forwarded through the VPN, including browsers, applications, games, and all data on the device. This means that regardless of which app you use, all local network activity will go through the VPN server, effectively protecting user privacy and bypassing geographical restrictions.

Question 3

What Should I Do If AethoVPN Cannot Connect?

Accepted Answer

If you encounter the "Cannot Connect" issue while using AethoVPN, you can try the following solutions: Check network connection: Ensure your device is connected to a stable network (Wi-Fi or mobile data); Switch servers: If the current VPN server cannot connect, try switching to other server nodes; Check firewall or antivirus settings: Do not disable system protection. Check whether AethoVPN is blocked and, if necessary, allow only the AethoVPN app; Restart device: Sometimes restarting the device can resolve temporary network issues; Update VPN app: Ensure you are using the latest version of the AethoVPN app—older versions may have compatibility issues; Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 4

What Should I Do If AethoVPN Connects Successfully But Still No Network?

Accepted Answer

If AethoVPN connects successfully but you still cannot access the network, you can try the following solutions: Check DNS settings: VPN connects successfully but no network access may be a DNS configuration issue. Try switching to public DNS services, such as Google's 8.8.8.8 and 8.8.4.4, or Cloudflare's 1.1.1.1; Reconnect VPN: Sometimes disconnecting and reconnecting the VPN can resolve this issue. Try closing the VPN connection and starting it again; Switch VPN lines: AethoVPN's different lines use different network protocols and may perform differently. You can try switching VPN protocols to see if it resolves the issue; Clear browser cache: If you're using a browser to access the network, try clearing the browser's cache and cookies to rule out browser settings issues; Use a different device or network: If the issue persists, try connecting the VPN on other devices, or switch to another network to see if the issue still exists; Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 5

What Should I Do If Accessing Websites in My Region Is Slow After Connecting?

Accepted Answer

If accessing websites in your region is slow after connecting to AethoVPN, you can try the following solutions: Switch to different server nodes: Sometimes certain VPN server nodes perform poorly, or are far from your region's network, causing slow access speeds. Try switching to other server nodes, especially those closer to your region; Disable global mode: You can disable global mode so that traffic to websites in your region does not go through AethoVPN relay. Some local websites (especially government websites) have configurations that disable overseas IPs, preventing you from connecting; Try different network connections: Sometimes different network environments (such as Wi-Fi, mobile data) have significant impacts on VPN speed. If possible, try switching to a more stable network (such as broadband or 5G); Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 6

How to Use AethoVPN in Restricted Network Environments?

Accepted Answer

In some network environments, there may be restrictions. We provide the following suggestions: Try multiple servers: Different servers may perform differently in restricted environments—try several nodes; Protocol switching: If the app supports it, you can try switching to different connection protocols; Network environments: School/corporate networks: Some institutional networks may block VPN traffic—you can try using mobile data connections; Public Wi-Fi: In public places such as cafes and airports, VPNs can provide additional security protection; Technical support: If you encounter persistent issues in specific network environments, you can contact technical support for targeted advice; Legal use: Please ensure VPN usage complies with local laws and network usage policies in any environment.

Question 7

What Should I Do About Proxy Conflicts?

Accepted Answer

If you encounter proxy conflict issues while using AethoVPN, you can try the following solutions, applicable to iOS, Android, and desktop devices: Check proxy settings: Confirm whether your device has multiple proxy services enabled simultaneously. Your device may be using a proxy through an app or at the operating system level while the VPN is also running, which may cause conflicts. Ensure only one proxy is enabled in your device's network settings and close other unnecessary proxies; iOS: Go to "Settings" > "Wi-Fi" > Select current network > Scroll down to "Configure Proxy", ensure the proxy is set to "Off" or correctly configured; Android: Go to "Settings" > "Wi-Fi" > Long press the currently connected network > Select "Modify Network" > Expand "Advanced Options", ensure the proxy is set to "None" or correctly configured; Windows: Check proxy settings in "Control Panel" > "Network and Internet" > "Internet Options" > "Connections" > "LAN Settings"; macOS: Go to "System Preferences" > "Network" > Select current network connection > "Advanced" > "Proxies" to check and adjust settings. Disable system proxy: The operating system may have automatically enabled a proxy—disabling the system proxy can resolve conflict issues. After disabling the system proxy, reconnect the VPN and see the result; iOS and Android: If your device has any automatic proxy settings, ensure they are disabled or set to manual to avoid system-level proxy conflicts with VPN; Windows: Disable "Automatically Detect Settings" and uncheck proxy settings in "LAN Settings"; macOS: Disable all unnecessary proxies in "Network" settings. Check browser proxy settings: Browsers may have separate proxy configurations—check the proxy settings in your browser, especially in Chrome, Firefox, and Safari, to ensure they don't have proxy settings enabled that conflict with the VPN. Disable app-level proxies: If you have other apps running (such as Shadowsocks, V2Ray, etc.), they may conflict with the VPN. Try temporarily disabling these apps to see if it resolves the issue. Check firewall or security software: Some security software uses a proxy to inspect traffic. Do not disable system protection; follow the software vendor's instructions to allow only AethoVPN, or contact AethoVPN support if the correct exception is unclear. Restart network connection: After changing proxy settings, try disconnecting and reconnecting, or switch networks, or restart the device to ensure new settings take effect. If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 8

Can Old Versions of AethoVPN App Continue to Be Used?

Accepted Answer

Based on security and functionality considerations, our version support policy is as follows: Technical support scope: We only guarantee technical support and security maintenance for the latest version and recent versions. Old version risks: We do not promise continuous maintenance and technical support for outdated app versions; May contain unpatched security vulnerabilities and functional defects; May not be able to connect to the latest server nodes. Forced updates: To ensure service security and functional integrity, we may require users to update to the latest version to continue using the services; Recommended action: Users should regularly update the app to obtain the best experience and security protection. Compatibility issues: Old versions may be incompatible with new server configurations, causing connection failures.

Question 9

What Should I Pay Attention to When Using AethoVPN for Streaming or Gaming?

Accepted Answer

We support users' legitimate entertainment needs, but please note the following: Streaming viewing: Choose optimized servers: Some servers are optimized for streaming—it is recommended to use these nodes; Stable connection: Ensure network connection is stable and avoid disconnection affecting viewing experience; Comply with service terms: Please comply with streaming platform service terms and regional restrictions. Gaming usage: Low-latency servers: Select servers with lower latency for better gaming experience; Stability priority: When gaming, it is recommended to select servers with lower load to ensure stable connection; Avoid peak hours: Network peak hours may affect gaming latency. Important notes: Users need to ensure their usage behavior complies with relevant platform service terms and local laws and regulations.

Question 10

What Are the Consequences of Violating Usage Regulations?

Accepted Answer

Depending on the severity of violations, different levels of penalties shall be imposed: Warning: For minor violations, such as exceeding reasonable use scope; Rectification notice: Requiring users to stop violations within a specified time; Service suspension: Temporarily suspending account VPN service functions; Service termination: Permanent service termination without refund; Legal liability: For serious violations, AethoVPN reserves the right to pursue legal liability; Appeal opportunity: If you believe the penalty is inappropriate, you may file an appeal through customer support within 30 days after the decision takes effect.

Question 11

How to Resolve iOS Connection Issues?

Accepted Answer

If your iOS device cannot connect to AethoVPN, you can try the following solutions: Check network connection: Ensure your device is connected to a stable Wi-Fi or mobile data network. If using Wi-Fi, try switching to another network to see if it resolves the issue. Restart device: Restart your iPhone or iPad—resetting network settings can sometimes resolve connection issues. You can turn off the device by pressing and holding the power button and sliding to power off, then restart it. Check VPN configuration: Ensure AethoVPN's configuration is correct. Open "Settings" > "VPN" > Check if there is an AethoVPN configuration. Ensure the app has been authorized. Check AethoVPN app version: Check if the app version is outdated through the App Store, update to the latest version and retry. Check security software and VPN apps: If you have other security or VPN apps installed, they may conflict with AethoVPN—try temporarily closing other VPN apps and retry connection. Clear Wi-Fi settings: Sometimes Wi-Fi settings issues can interfere with VPN connections—try forgetting the current Wi-Fi network and reconnecting. Go to "Settings" > "Wi-Fi" > Select current connected network > Tap "Forget This Network", then reconnect. Check date and time settings: Incorrect date and time settings may affect VPN connection. Ensure your iOS device date and time are accurate—it's best to select "Set Automatically". Go to "Settings" > "General" > "Date & Time", enable "Set Automatically". Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 12

How to Resolve Android Device Connection Issues?

Accepted Answer

If your Android device cannot connect to AethoVPN, you can try the following solutions: Check network connection: Ensure your device is connected to a stable Wi-Fi or mobile data network. If using Wi-Fi, try switching to another network to see if it resolves the issue. Restart device: Restart your Android device—resetting network settings can sometimes resolve connection issues. You can press and hold the power button and select the "Restart" option to restart the device. Check VPN configuration: Ensure AethoVPN's configuration is correct. Open "Settings" > "Network & Internet" > "VPN" > Check if there is an AethoVPN configuration. Ensure the app has been authorized. Check AethoVPN app version: Check if your device's AethoVPN app version is outdated through the official AethoVPN website, download the latest APK file for update and retry. Check security software and app permissions: Security manager apps or other VPN apps may conflict with AethoVPN. Temporarily close other VPN apps, but do not disable device protection; Check whether the system or security software restricts AethoVPN's network or background access. If necessary, allow only AethoVPN. Clear Wi-Fi settings: Sometimes Wi-Fi settings issues can interfere with VPN connections—try forgetting the current Wi-Fi network and reconnecting. Go to "Settings" > "Wi-Fi" > Long press the currently connected network > Select "Forget Network", then reconnect. Check date and time settings: Incorrect date and time settings may affect VPN connection. Ensure your Android device date and time are accurate—it's best to select "Set Automatically"; Go to "Settings" > "System" > "Date & Time" (or "Settings" > "General Management" > "Date & Time", which may vary slightly by device brand), enable "Automatic Date & Time" option. Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 13

How to Resolve Windows Connection Issues?

Accepted Answer

If your Windows device cannot connect to AethoVPN, you can try the following solutions: Check network connection: Ensure your device is connected to a stable Wi-Fi or wired network. If using Wi-Fi, try switching to another network to see if it resolves the issue. Restart device: Restart your computer—sometimes restarting can resolve connection issues. You can click the "Start" button and select "Restart" to restart the device. Check VPN configuration: Ensure AethoVPN's configuration is correct. Open "Settings" > "Network & Internet" > "VPN" > Check if there is an AethoVPN configuration. Check AethoVPN app version: Check if there's a new version through the AethoVPN official website or app, update to the latest version and retry. Ensure you are using the latest AethoVPN app version. Check firewall or security software settings: Do not disable Windows Firewall, antivirus, or other security software. Check whether AethoVPN is blocked and, if necessary, allow only the AethoVPN app. Clear Wi-Fi settings: Sometimes Wi-Fi settings issues can interfere with VPN connections. Try forgetting the current Wi-Fi network and reconnecting. Click the network icon in the taskbar > "Network & Internet Settings" > "Wi-Fi" > Select the currently connected network > Click "Forget", then reconnect. Check date and time settings: Incorrect date and time settings may affect VPN connection. Ensure your Windows device date and time are accurate—it's best to select "Set Automatically". You can enable "Set Time Automatically" in "Settings" > "Time & Language" > "Date & Time". Update network adapter drivers: Ensure your network adapter drivers are up to date. You can check and update network adapter drivers through "Device Manager" to ensure they are compatible with VPN connections. Check launch permissions: If Windows reports insufficient permissions, close AethoVPN, right-click its icon, select "Run as Administrator", and try connecting again. Reset network settings as a last resort: Open "Settings" > "Network & Internet" > "Advanced network settings" > "Network reset"; You may need to reconfigure network connections after the reset. Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 14

How to Resolve macOS Connection Issues?

Accepted Answer

If your macOS system cannot connect to AethoVPN, you can try the following solutions: Check network connection: Ensure your Mac is connected to a stable Wi-Fi or wired network. If using Wi-Fi, try switching to another network to see if it resolves the issue. Restart device: Restart your Mac—resetting network settings can sometimes resolve connection issues. You can select the Apple menu > "Restart" to restart the device. Check VPN configuration: Ensure AethoVPN's configuration is correct. Go to "System Preferences" > "Network" (macOS Ventura 13.0+ use "System Settings" > "Network") > Check if AethoVPN has been properly authorized. Check AethoVPN app version: Check if the AethoVPN app version is outdated through the AethoVPN website or app, update to the latest version and retry. Check firewall or security software settings: Do not disable the macOS firewall or other security software. Check whether AethoVPN is blocked and, if necessary, allow only the AethoVPN app; You can check firewall settings in "System Preferences" > "Security & Privacy" > "Firewall" (macOS Ventura 13.0+ use "System Settings" > "Network" > "Firewall"). Clear Wi-Fi settings: Sometimes Wi-Fi settings issues can interfere with VPN connections—try forgetting the current Wi-Fi network and reconnecting; Go to "System Preferences" > "Network" (macOS Ventura 13.0+ use "System Settings" > "Network") > Select current Wi-Fi network > Click "-" to remove it, then reconnect. Check date and time settings: Incorrect date and time settings may affect VPN connection. Ensure your macOS device date and time are accurate—it's best to select "Set Automatically"; Go to "System Preferences" > "Date & Time" (macOS Ventura 13.0+ use "System Settings" > "General" > "Date & Time"), enable "Set date and time automatically" option. Reset network settings: If the issue persists, try resetting network settings. In "System Preferences" > "Network" (macOS Ventura 13.0+ use "System Settings" > "Network"), remove existing VPN configurations and re-add VPN connection. Contact customer support: If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.

Question 15

How to Resolve Android Device Automatic Disconnection Issues?

Accepted Answer

If your Android device automatically disconnects or cannot connect when using AethoVPN, you can try the following solutions: Check battery optimization settings: Go to "Settings" > "Battery" > "Battery Optimization" (or "App Battery Optimization"); Find the AethoVPN app and select "Don't Optimize" or "Allow Background Activity"; This prevents the system from automatically closing VPN connections to save power. Disable power saving mode: In "Settings" > "Battery", disable power saving mode or ultra power saving mode; Power saving mode may restrict network connections and affect VPN stability. Check auto-start permissions: Go to "Settings" > "Apps" > "AethoVPN" > "Permissions"; Ensure the app has "Auto-start" or "Background Execution" permissions; On Huawei, Xiaomi, and other devices, you may need to configure this in "Phone Manager". Check network settings: Try switching between Wi-Fi and mobile data to see if the issue is related to a specific network; If using Wi-Fi, try reconnecting to the Wi-Fi network; Check if "Automatically Switch to Mobile Data" is enabled, which may interfere with VPN connections. Clear app data: Go to "Settings" > "Apps" > "AethoVPN" > "Storage"; Tap "Clear Cache" and "Clear Data"; Reopen the app and log in again to configure. Check system firewall: Some Android devices may have built-in firewalls or security software; Check if these security features are blocking VPN connections; Add AethoVPN to the whitelist. Update app version: Ensure you are using the latest version of the AethoVPN app; Download the latest APK file from the official website for update. Restart network services: Try enabling "Airplane Mode", wait 10 seconds, then disable it; Or restart the device to refresh network settings. Contact customer support: If the issue persists, please contact customer support through the help center on the AethoVPN website or app, providing your device model, Android version, and specific error information.

Question 16

Can I Modify or Reverse Engineer the AethoVPN App?

Accepted Answer

No, this constitutes intellectual property infringement: Prohibited conduct: Copying, modifying, or distributing any part of the app; Reverse engineering the app or attempting to extract source code; Creating derivative versions of the app or performing unauthorized translations; Using our trademarks, logos, or brand elements without permission. Intellectual property protection: All intellectual property rights in the app and related content belong to AethoVPN; Legal consequences: Violators shall bear corresponding legal liability; Report infringement: If you discover others infringing on AethoVPN's intellectual property rights, please report to us through the help center on the AethoVPN website or app.

Question 17

How Are Service Interruptions Caused by Force Majeure Handled?

Accepted Answer

In certain special circumstances, services may be affected: Force majeure factors: Natural disasters (earthquakes, typhoons, floods, etc.); Government actions or policy changes; War; Large-scale network attacks or infrastructure failures; International network line interruptions. Service impact: These factors may cause servers to become inaccessible, connections to become unstable, or services to be temporarily interrupted. Handling principles: To the extent permitted by law, AethoVPN bears no liability for service interruptions caused by force majeure or circumstances beyond our control (see Article 9.2 of the Terms of Service); We shall make every effort to restore services and notify users promptly through official channels; Membership time continues to be consumed normally during service interruptions. User recommendation: When encountering large-scale service interruptions, please follow official notifications for recovery progress.

Question 18

What Impact Does VPN Have on Network Speed?

Accepted Answer

Using a VPN may have some impact on network speed, but we strive to minimize this impact: Speed impact factors: Encryption processing: Data encryption and decryption require certain computing resources and may slightly reduce speed; Server distance: Connecting to servers at greater distances will increase latency; Server load: When too many users are on a server, it may affect speed; Network environment: Your local network quality and ISP also affect VPN speed. Optimization recommendations: Select servers that are closer in distance and have lower load; Avoid using high-load servers during network peak hours; Ensure local network connection is stable. Premium Membership advantages: Premium members enjoy faster network speeds and priority channels.

Question 19

Is Using VPN Legal in Different Countries?

Accepted Answer

VPN laws and enforcement practices vary by jurisdiction and may change. Before using AethoVPN, consult current official guidance or qualified local counsel and comply with all applicable laws and regulations. Using a VPN does not make otherwise unlawful activity legal. This FAQ provides general information and is not legal advice.

Question 20

Why Does My VPN Connection Disconnect Unexpectedly?

Accepted Answer

VPN connections may disconnect unexpectedly for various reasons: Common causes: Server overload: Current server has too many users, causing instability; Network environment changes: Weak Wi-Fi signal, mobile data network switching; Firewall interference: System firewall or security software blocking connections; Network protocol conflicts: Conflicts with other network services; Device power saving mode: System automatically closes background apps to save power. Preventive measures: Select server nodes with lower load; Ensure network connection is stable; Add AethoVPN to firewall and security software whitelists; Disable device power saving mode or set the app to not optimize. Post-disconnection handling: According to our Privacy Policy, your real IP may be temporarily exposed when disconnected; We recommend immediately reconnecting to the VPN to restore protection; If frequent disconnections occur, please try switching to other server nodes.

Question 21

Why Do Some Apps Not Work Properly After Connecting to VPN?

Accepted Answer

This is a normal occurrence. Solutions are as follows: Common causes: Regional restrictions: Some apps restrict functions after detecting certain overseas IPs; Security policies: Banking and payment apps may block VPN connections for security considerations; Network detection: Some apps have VPN detection mechanisms. Solutions: Per-app management: If the app supports it, you can set specific apps not to use VPN; Temporary disconnection: Temporarily disconnect the VPN when using related apps; Select appropriate nodes: Switch to other servers and retry to see if the issue persists.

Connection and Usage

How to Choose the Most Suitable Server Node?

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