How to Resolve Windows Connection Issues?

If your Windows device cannot connect to AethoVPN, you can try the following solutions:

• Check network connection:
  • Ensure your device is connected to a stable Wi-Fi or wired network. If using Wi-Fi, try switching to another network to see if it resolves the issue.
• Restart device:
  • Restart your computer—sometimes restarting can resolve connection issues. You can click the "Start" button and select "Restart" to restart the device.
• Check VPN configuration:
  • Ensure AethoVPN's configuration is correct. Open "Settings" > "Network & Internet" > "VPN" > Check if there is an AethoVPN configuration.
• Check AethoVPN app version:
  • Check if there's a new version through the AethoVPN official website or app, update to the latest version and retry. Ensure you are using the latest AethoVPN app version.
• Check firewall or security software settings:
  • Do not disable Windows Firewall, antivirus, or other security software. Check whether AethoVPN is blocked and, if necessary, allow only the AethoVPN app.
• Clear Wi-Fi settings:
  • Sometimes Wi-Fi settings issues can interfere with VPN connections. Try forgetting the current Wi-Fi network and reconnecting. Click the network icon in the taskbar > "Network & Internet Settings" > "Wi-Fi" > Select the currently connected network > Click "Forget", then reconnect.
• Check date and time settings:
  • Incorrect date and time settings may affect VPN connection. Ensure your Windows device date and time are accurate—it's best to select "Set Automatically". You can enable "Set Time Automatically" in "Settings" > "Time & Language" > "Date & Time".
• Update network adapter drivers:
  • Ensure your network adapter drivers are up to date. You can check and update network adapter drivers through "Device Manager" to ensure they are compatible with VPN connections.
• Check launch permissions:
  • If Windows reports insufficient permissions, close AethoVPN, right-click its icon, select "Run as Administrator", and try connecting again.
• Reset network settings as a last resort:
  • Open "Settings" > "Network & Internet" > "Advanced network settings" > "Network reset";
  • You may need to reconfigure network connections after the reset.
• Contact customer support:
  • If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.