How to Resolve macOS Connection Issues?

If your macOS system cannot connect to AethoVPN, you can try the following solutions:

• Check network connection:
  • Ensure your Mac is connected to a stable Wi-Fi or wired network. If using Wi-Fi, try switching to another network to see if it resolves the issue.
• Restart device:
  • Restart your Mac—resetting network settings can sometimes resolve connection issues. You can select the Apple menu > "Restart" to restart the device.
• Check VPN configuration:
  • Ensure AethoVPN's configuration is correct. Go to "System Preferences" > "Network" (macOS Ventura 13.0+ use "System Settings" > "Network") > Check if AethoVPN has been properly authorized.
• Check AethoVPN app version:
  • Check if the AethoVPN app version is outdated through the AethoVPN website or app, update to the latest version and retry.
• Check firewall or security software settings:
  • Do not disable the macOS firewall or other security software. Check whether AethoVPN is blocked and, if necessary, allow only the AethoVPN app;
  • You can check firewall settings in "System Preferences" > "Security & Privacy" > "Firewall" (macOS Ventura 13.0+ use "System Settings" > "Network" > "Firewall").
• Clear Wi-Fi settings:
  • Sometimes Wi-Fi settings issues can interfere with VPN connections—try forgetting the current Wi-Fi network and reconnecting;
  • Go to "System Preferences" > "Network" (macOS Ventura 13.0+ use "System Settings" > "Network") > Select current Wi-Fi network > Click "-" to remove it, then reconnect.
• Check date and time settings:
  • Incorrect date and time settings may affect VPN connection. Ensure your macOS device date and time are accurate—it's best to select "Set Automatically";
  • Go to "System Preferences" > "Date & Time" (macOS Ventura 13.0+ use "System Settings" > "General" > "Date & Time"), enable "Set date and time automatically" option.
• Reset network settings:
  • If the issue persists, try resetting network settings. In "System Preferences" > "Network" (macOS Ventura 13.0+ use "System Settings" > "Network"), remove existing VPN configurations and re-add VPN connection.
• Contact customer support:
  • If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.