How to Resolve iOS Connection Issues?

If your iOS device cannot connect to AethoVPN, you can try the following solutions:

• Check network connection:
  • Ensure your device is connected to a stable Wi-Fi or mobile data network. If using Wi-Fi, try switching to another network to see if it resolves the issue.
• Restart device:
  • Restart your iPhone or iPad—resetting network settings can sometimes resolve connection issues. You can turn off the device by pressing and holding the power button and sliding to power off, then restart it.
• Check VPN configuration:
  • Ensure AethoVPN's configuration is correct. Open "Settings" > "VPN" > Check if there is an AethoVPN configuration. Ensure the app has been authorized.
• Check AethoVPN app version:
  • Check if the app version is outdated through the App Store, update to the latest version and retry.
• Check security software and VPN apps:
  • If you have other security or VPN apps installed, they may conflict with AethoVPN—try temporarily closing other VPN apps and retry connection.
• Clear Wi-Fi settings:
  • Sometimes Wi-Fi settings issues can interfere with VPN connections—try forgetting the current Wi-Fi network and reconnecting. Go to "Settings" > "Wi-Fi" > Select current connected network > Tap "Forget This Network", then reconnect.
• Check date and time settings:
  • Incorrect date and time settings may affect VPN connection. Ensure your iOS device date and time are accurate—it's best to select "Set Automatically". Go to "Settings" > "General" > "Date & Time", enable "Set Automatically".
• Contact customer support:
  • If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.