What Should I Do About Proxy Conflicts?

If you encounter proxy conflict issues while using AethoVPN, you can try the following solutions, applicable to iOS, Android, and desktop devices:

Check proxy settings:

• Confirm whether your device has multiple proxy services enabled simultaneously. Your device may be using a proxy through an app or at the operating system level while the VPN is also running, which may cause conflicts. Ensure only one proxy is enabled in your device's network settings and close other unnecessary proxies;
• iOS: Go to "Settings" > "Wi-Fi" > Select current network > Scroll down to "Configure Proxy", ensure the proxy is set to "Off" or correctly configured;
• Android: Go to "Settings" > "Wi-Fi" > Long press the currently connected network > Select "Modify Network" > Expand "Advanced Options", ensure the proxy is set to "None" or correctly configured;
• Windows: Check proxy settings in "Control Panel" > "Network and Internet" > "Internet Options" > "Connections" > "LAN Settings";
• macOS: Go to "System Preferences" > "Network" > Select current network connection > "Advanced" > "Proxies" to check and adjust settings.

Disable system proxy:

• The operating system may have automatically enabled a proxy—disabling the system proxy can resolve conflict issues. After disabling the system proxy, reconnect the VPN and see the result;
• iOS and Android: If your device has any automatic proxy settings, ensure they are disabled or set to manual to avoid system-level proxy conflicts with VPN;
• Windows: Disable "Automatically Detect Settings" and uncheck proxy settings in "LAN Settings";
• macOS: Disable all unnecessary proxies in "Network" settings.

Check browser proxy settings:

• Browsers may have separate proxy configurations—check the proxy settings in your browser, especially in Chrome, Firefox, and Safari, to ensure they don't have proxy settings enabled that conflict with the VPN.

Disable app-level proxies:

• If you have other apps running (such as Shadowsocks, V2Ray, etc.), they may conflict with the VPN. Try temporarily disabling these apps to see if it resolves the issue.

Check firewall or security software:

• Some security software uses a proxy to inspect traffic. Do not disable system protection; follow the software vendor's instructions to allow only AethoVPN, or contact AethoVPN support if the correct exception is unclear.

Restart network connection:

• After changing proxy settings, try disconnecting and reconnecting, or switch networks, or restart the device to ensure new settings take effect.

If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.