How to Resolve Android Device Automatic Disconnection Issues?

If your Android device automatically disconnects or cannot connect when using AethoVPN, you can try the following solutions:

• Check battery optimization settings:
  • Go to "Settings" > "Battery" > "Battery Optimization" (or "App Battery Optimization");
  • Find the AethoVPN app and select "Don't Optimize" or "Allow Background Activity";
  • This prevents the system from automatically closing VPN connections to save power.
• Disable power saving mode:
  • In "Settings" > "Battery", disable power saving mode or ultra power saving mode;
  • Power saving mode may restrict network connections and affect VPN stability.
• Check auto-start permissions:
  • Go to "Settings" > "Apps" > "AethoVPN" > "Permissions";
  • Ensure the app has "Auto-start" or "Background Execution" permissions;
  • On Huawei, Xiaomi, and other devices, you may need to configure this in "Phone Manager".
• Check network settings:
  • Try switching between Wi-Fi and mobile data to see if the issue is related to a specific network;
  • If using Wi-Fi, try reconnecting to the Wi-Fi network;
  • Check if "Automatically Switch to Mobile Data" is enabled, which may interfere with VPN connections.
• Clear app data:
  • Go to "Settings" > "Apps" > "AethoVPN" > "Storage";
  • Tap "Clear Cache" and "Clear Data";
  • Reopen the app and log in again to configure.
• Check system firewall:
  • Some Android devices may have built-in firewalls or security software;
  • Check if these security features are blocking VPN connections;
  • Add AethoVPN to the whitelist.
• Update app version:
  • Ensure you are using the latest version of the AethoVPN app;
  • Download the latest APK file from the official website for update.
• Restart network services:
  • Try enabling "Airplane Mode", wait 10 seconds, then disable it;
  • Or restart the device to refresh network settings.
• Contact customer support:
  • If the issue persists, please contact customer support through the help center on the AethoVPN website or app, providing your device model, Android version, and specific error information.