How to Resolve Android Device Connection Issues?

If your Android device cannot connect to AethoVPN, you can try the following solutions:

• Check network connection:
  • Ensure your device is connected to a stable Wi-Fi or mobile data network. If using Wi-Fi, try switching to another network to see if it resolves the issue.
• Restart device:
  • Restart your Android device—resetting network settings can sometimes resolve connection issues. You can press and hold the power button and select the "Restart" option to restart the device.
• Check VPN configuration:
  • Ensure AethoVPN's configuration is correct. Open "Settings" > "Network & Internet" > "VPN" > Check if there is an AethoVPN configuration. Ensure the app has been authorized.
• Check AethoVPN app version:
  • Check if your device's AethoVPN app version is outdated through the official AethoVPN website, download the latest APK file for update and retry.
• Check security software and app permissions:
  • Security manager apps or other VPN apps may conflict with AethoVPN. Temporarily close other VPN apps, but do not disable device protection;
  • Check whether the system or security software restricts AethoVPN's network or background access. If necessary, allow only AethoVPN.
• Clear Wi-Fi settings:
  • Sometimes Wi-Fi settings issues can interfere with VPN connections—try forgetting the current Wi-Fi network and reconnecting. Go to "Settings" > "Wi-Fi" > Long press the currently connected network > Select "Forget Network", then reconnect.
• Check date and time settings:
  • Incorrect date and time settings may affect VPN connection. Ensure your Android device date and time are accurate—it's best to select "Set Automatically";
  • Go to "Settings" > "System" > "Date & Time" (or "Settings" > "General Management" > "Date & Time", which may vary slightly by device brand), enable "Automatic Date & Time" option.
• Contact customer support:
  • If the above methods do not resolve the issue, you can contact customer support through the help center on the AethoVPN website or app, and we can provide more detailed troubleshooting and solutions.